Tag Archives: Active Listening

Engaging Families: Field Guide to Making Home Visits Matter

This field guide, intended for social workers, discusses strategies for engaging families during visits. It begins by urging social workers to use a solution focused approach and identifies core conditions for developing a relationship with families, including demonstrating genuineness, empathy, respect, and competence. A practice wheel is presented that describes strategies for engaging, teaming, assessing, planning, intervening, and tracking and adjusting. Steps are then discussed for working with resistance and developing a working agreement, and tasks that a worker or support person can do to assist families through each stage of the process of change are also reviewed. Following sections of the guide address: skills for engaging families, including strategies for eliciting solutions, interviewing techniques to promote exploration, and solution-focused questions; the cycle of need and possible need statements; outcome indicators for safety, stability, well-being, and permanency; and safety and stability considerations. Link to Field Guide